Exchanges

 

We aim to maximise your satisfaction to the utmost of our capabilities and make your experience on our site as enjoyable as possible. Below are the terms of exchanges, what we do and what we don't accept. Please read carefully before making a purchase.

Making a purchase indicates that you have read, acknowledged, understood, and agree to adhere to the following terms and conditions.

Exchange Policy:

If you have received a damaged product, a wrong size, or a wrong product, you can send it back to us for exchange. A parcel unboxing video is compulsory to claim missing products.

You may send us an email at lucknowichikankari6@gmail.com for an acknowledgement and to receive address details for the exchange process, or you can use the Exchange form included in your parcel to send the items back. 

Once your parcel is received by us, we will process the exchange within 3-5 working days.

Exchanges will only be accepted within 2 days from the date of delivery.

The item will have to be undamaged, unused, unworn, unwashed, and with all the labels and tags completely intact, in original packaging to be eligible for exchange.

The return packet (outer) needs to be the original packet sent by us. Please neatly pack the courier, or it will not be accepted. You need to provide your details and order number in the package.

We do not have a reverse pickup service. The customer will have to send the item back for exchange by themselves. The charges for sending the product back will have to be borne by the customer.

We don’t do exchanges for Unstitched suit sets at all.

Refunds

 

Do we accept returns and refunds?

We do not accept returns or issue refunds.

Exceptions:

If we don't have your purchased item in the size you need, or the same item in case of any other issues, we will provide store credit in such cases. The validity of the Store credit will be 6 months. You will have to use it and make a purchase within this period.

 

Unfortunately, we do not do returns and refunds. But we do exchanges and we provide Credit notes incase we don't have your purchased items in stock at the time of exchange. Please refer our Exchange policy for more information on that.