Terms of service
Terms of Service
By placing an order on our website, you agree to the following Terms of Service.
1. Products & Colour Variation
Our Chikankari products are handcrafted, and slight variations in embroidery, threadwork, fabric texture, and finishing may occur.
Please note that the colour of the product may appear slightly different in real life compared to photographs or your device screen due to lighting, photography, screen settings, and the nature of the fabric and dyeing process. Slight colour variation is not considered a defect.
2. Orders & Payment
All orders must be paid for online at the time of placing the order.
Cash on Delivery (COD) is not available.
Once an order has been confirmed, cancellation may not be possible once the order has entered processing or dispatch.
3. Size Selection
Customers are responsible for selecting the correct size while placing their order.
Size exchanges are not accepted. Please carefully check the size chart and select your required size before placing the order.
For any query or confusion, kindly reach out to us will help you in size selection
In case you receive a defective or incorrect item, the replacement will be sent in the **same size that was originally ordered**. Size changes will not be provided in such cases.
4. Returns & Exchanges
We do not accept returns.
Exchange or replacement is available only if you receive a defective or incorrect item, subject to verification.
For any defective or wrong-product claim, an unboxing video of the parcel is mandatory.
The unboxing video must clearly show:
* The unopened parcel/package.
* The package being opened continuously without cuts or edits.
* The product received and the issue clearly visible.
Without a valid unboxing video, we may not be able to accept or process a defective or wrong-item claim.
5. Damaged, Defective or Wrong Items
If you receive a defective or incorrect item, please contact us immediately after delivery and provide the required unboxing video and photographs/videos of the issue.
After verification and approval, we will arrange an exchange/replacement as applicable.
The replacement will be provided in the same size and colour as originally ordered. No size change or size exchange will be permitted.
6. Customised & Dyed Products
Customised, specially dyed, altered, or made-to-order products may have slight variations in colour or finish due to the nature of the fabric, dyeing process, and handmade work.
Such products may not be eligible for cancellation, return, or exchange.
7. Shipping & Delivery
Orders are processed after successful payment confirmation.
Delivery timelines may vary depending on the destination, courier service, weather conditions, holidays, or circumstances beyond our control.
Once the parcel has been handed over to the courier, delays caused by the courier service are outside our control. We will assist with tracking and delivery-related concerns wherever possible. Normal Delivery time is 6-7 days after dispatch.
8. Pricing & Availability
Prices, product availability, descriptions, and other website information may be changed or updated without prior notice.
We reserve the right to cancel an order in case of pricing errors, product unavailability, or other unforeseen circumstances.
9. Intellectual Property
All photographs, videos, product images, logos, designs, text, graphics, and other content on this website belong to our brand or are used with permission.
No content may be copied, reproduced, modified, or used commercially without prior written permission.
10. Changes to These Terms
We reserve the right to update these Terms of Service at any time. Any changes will be posted on this page.
By placing an order on our website, you confirm that you have read, understood, and agreed to these Terms of Service.